Template Details
Item Themes and sub themes

Document How do I make a complaint?

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirement of our customers. We therefore have procedures in place to investigate and remedy any area of concern. If unfortunately you feel our customer service levels have failed to meet your expectations, you can click here to contact us and we will ensure that your concerns reach the relevant department and are dealt with accordingly.

Alternatively, if you would prefer to write to us please address any concerns to:

Compliance and Risk
Carole Nash Insurance Consultants Ltd
Trafalgar House
110 Manchester Road
Altrincham
Cheshire
WA14 1NU


help@carolenash.com

When dealing with your complaint, we will follow our Complaints Procedure. If you are not satisfied, youmay  be entitled to refer the matter to the Financial Ombudsman Service
http://financial-ombudsman.org.uk/consumer/complaints.htm

For policies purchased online, there is alternative Online Dispute Resolution platform where complaints can be submitted http://ec.europa.eu/consumers/odr/.

Because we care about our customers we would like the chance to look into your concerns, if you wish to contact us firstly, on the details above.


 

Fields
Description:
complaint, unhappy,concerned, wanting to make a complaint, angry, complain about service, bad experience, unhappy, bad service, make a complaint, complain, unhappy with service, ombudsman, compliance, how to complain, complain about fees, bad service, 
See also...
Information

Rate this help topic.

You can rank this document