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Document Can I make a complaint by live chat?

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirement of our customers. We therefore have procedures in place to investigate and remedy any area of concern. If unfortunately you feel our customer service levels have failed to meet your expectations, you can contact us and we will ensure that your concerns reach the relevant department and are dealt with accordingly.

If you wish to make your complaint by live chat simply click here and then select the orange square ‘live chat click here to begin’.

Please note: Live chat agents are available Monday to Friday 8.30am until 4.30pm and Saturdays 8.30am until 12.30pm. If there are no agents available to chat, the ‘Live chat’ button will disappear. As soon as someone’s available the button will reappear and you can chat with us.
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