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Document How do I make a complaint?

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirement of our customers. We therefore have procedures in place to investigate and remedy any area of concern. If unfortunately you feel our customer service levels have failed to meet your expectations, you can click here to contact us and we will ensure that your concerns reach the relevant department and are dealt with accordingly.

Alternatively, if you would prefer to write to us please address any concerns to:

Compliance and Risk
Just Motorcycle Insurance
Trafalgar House
110 Manchester Road
WA14 1NU


When dealing with your complaint, we will follow our
Complaints Procedure. If you are not satisfied, youmay  be entitled to refer the matter to the Financial Ombudsman Service

For policies purchased online, there is alternative Online Dispute Resolution platform where complaints can be submitted http://ec.europa.eu/consumers/odr/.

Because we care about our customers we would like the chance to look into your concerns, if you wish to contact us firstly, on the details above.


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